About Us / News and Events

Empowering Media is committed to outstanding service.  In order to meet this goal, Empowering Media has revamped their customer service center (supportem.com) web site.   Our web site uses many of the latest technologies, such as:

• Online Flash-based tutorials
  
• Live Chat with customer service
• Knowledge base search
• Online management of billing, domain name and web site services
• Real time system notices with RSS subscription feeds
  
• Over 100 articles added to the knowledge base with automatic linking to related articles
  
• A help desk to better track and manage customer issues
  
• The latest Anti-Virus/Anti-Spam notices, resources and help
  

Larry Ludwig, President of Empowering Media, states "Our new web site will not only allow us to better communicate, but will also allow many of our customers to help themselves before contacting customer service.  The end result is a more satisfied customer and allows the customer to help themself."

The web site was created and developed in-house using Empowering Media CMS (Content Management System) framework.  Contact Empowering Media to see how we can create an effective web site for your company.